Supported Training for Employment Placement (STEP) Program Manager
Job Title: STEP Program Manager
Reports to: Executive Director
FLSA Status: Regular Full-Time/Exempt
Rate of Pay: Depending on Experience
The STEP Manager is a management position within the Supported Training for
Employment Placement (STEP) program for Opportunity for Independence (OFI),
an agency based in San Rafael, California that advocates for the self-
determination of people with intellectual and developmental disabilities.
The STEP Manager is responsible to provide participants with job readiness and
independent skill development, community integration activities, and individualized
employment job coaching in both small group settings and 1-1. The STEP
Manager is responsible for ensuring that STEP participants receive explicit
education and training in job readiness and independent living skills. This position
supports pre-vocational skills building by delivering the SNAP (Specific Natural
Activity Program) curriculum directly, by training Job Coaches to teach the
curriculum, and by finding volunteer opportunities for participants in the
In addition, the STEP Manager manages and creates weekly and
daily schedules and delivers behavioral supports designed to address specific
behavioral challenges of participants that prevent successful community and
workforce integration. This position reports to the Executive Director and
collaborates closely on employment related matters with the Employment
Coordinator as part of the STEP Management Team.
Hours of Employment
Forty-hour work week, schedule set with supervisor.
Major Tasks, Duties and Responsibilities
JOB READINESS AND COMMUNITY INTEGRATION, LEADERSHIP,
MANAGEMENT AND QUALITY ASSURANCE
- Implement daily, weekly and monthly programming customized to engage
individuals and support them in achieving their Person-Centered Plan and ISP
- Participate in Pre-ISP meetings with participants' support group, staff and/or
- Prepare ISPs for Day Program participants assigned to your caseload and
meet with GGRC Social Worker, participant and support group for annual ISP
- Develop and deliver daily and weekly schedules for STEP job coaches and
- Develop community partnerships for robust volunteer, recreational and job
readiness opportunities. Ensure appropriateness, relevance and fit for OFI
- Provide oversight for the implementation of the SNAP (Specific Natural
Activities Program) Curriculum, lead SNAP classes, and train and supervise
Job Coaches around implementation of the curriculum in the classroom and in
- Evaluate the effectiveness of Job Readiness within the STEP program and
make quality improvements as needed.
- Work with the Executive Director and Employment Coordinator to assess the
vocational, pre-vocational, social, and independent living skills required to
develop individualized programs.
- Be a strong team player and excellent communicator on the STEP Team and
collaborate with all staff to ensure high quality programming and proactive
- Keep a database of all partnerships and resources.
- Participate in ongoing mandatory trainings and staff meetings.
- Work with participants in a group of 3 and/or 1-1, documenting the individuals
progress by capturing accurate case notes and information in a concise,
professional, and accurate manner, as needed.
- Redirect inappropriate behaviors and seek positive resolution to individual's
conflicts and difficulties by employing best practices in positive behavioral
support interventions and relationship-based approaches.
- Utilize non-violent physical crisis intervention tactics if a client presents a
danger to themselves or others.
Contribute to the annual staff performance reviews of the Job Coaches.
- Maintain and adhere to all title 17 and 22 regulations.
- Support the Employment Coordinator in the professional development of the
- Attend Board of Director and community meetings as requested by the
- Work with the STEP Management Team to ensure OFI programs are
accredited with the highest standards during GGRC Quality Assessment
Required Knowledge and Skills
- Strong interpersonal and communication skills.
- Ability to create strong volunteer partnerships.
- Extensive knowledge and experience in effectively working with persons with
intellectual and developmental disabilities and behavioral challenges.
- Ability to demonstrate job development and coaching competencies.
- Ability to train and consult with paraprofessional staff to provide high quality job
coaching to individuals with developmental disabilities and behavioral
- Ability to design behavioral support interventions and coach staff to implement.
- Excellent written and verbal communication skills including the ability to make
public presentations and provide in-service training and education.
- Extensive experience with program development implementation and quality
- Ability to professionally represent OFI with community partners, families,
GGRC and navigate between business and nonprofit concept and language.
- Leadership experience with managing program services.
- Ability to work both independently and in a team environment to meet the short
and long-range goals of the agency.
- Ability to demonstrate effective teaching skills in a number of areas including;
personal care, assistance with activities of daily living and building and
maintaining relationships with others.
- Ability to teach a range of work readiness skills.
- Ability to plan events or activities for participants based upon their needs and
- Ability to manage crises effectively.
- Ability to understand and utilize clinical language and terms in conversation,
and written documentation.
- Ability to assist people with disabilities to be valued members of the
- Associates degree preferred
- High School diploma or General Education Diploma (GED)
- Experience working with adults with developmental disabilities preferred
- Have a valid driver's license and a clean and insurable driving record
- Must have a car in working order
- Have First-Aid Basics and CPR training certification
- Required to undergo and clear criminal background check
- Frequent sitting, standing, walking, driving, bending, reaching, and grasping
- Lift and carry up to approximate 25 pounds
- Able to endure summer heat for outside outings
- Able to implement non-violent physical crisis intervention tactics if a client
presents a danger to self or others
- Able to visually observe participant behavior
- Able to understand and interpret staff and participant behavior
- Able to read, understand and interpret written instructions
- Able to communicate and write legibly
- Engage actively in all activities with participants
- Community based program so ability to drive and get in and out of a vehicle
numerous times during the day