Career - SLS Manager

Supportive Living Services (SLS) Manager

Job Title: SLS (Supportive Living Services) Manager
Schedule: Monday - Friday, Full-time/Exempt
Rate of Pay: Depending on Experience
Reports to: SLS Program Manager/Executive Director

Position Overview

The SLS Manager is a management level position in the Supportive Living Services (SLS) Program of Opportunity for Independence (OFI). OFI is an agency based in San Rafael, California that advocates for the self-determination of people with intellectual and developmental disabilities by offering an array of individualized innovative services and behavioral supports to promote happy healthy lives.

Distinguishing Features

The SLS Manager oversees Supportive Living Services, a program that provides highly individualized person-centered supportive services and life skills training to adults, with developmental special needs and behavioral challenges (in their homes). The SLS Manager is responsible to develop plans and coordinate care for clients in supportive living apartments. The SLS Manager is the lead care coordinator and provides supervision, training and oversight to a staff team who deliver direct client services. The SLS Manager ensures that client planning is a dynamic process so that clients have access to an array of supports and opportunities including enlisting natural supports and developing "circles of support" for each client. The SLS Manager is a strong team leader, liaison and advocate and reports to OFI's Program Director.

Major Tasks, Duties and Responsibilities

MANAGEMENT AND LEADERSHIP

• Participates as a member of the Management Team responsible for: (1) providing oversight to the effective daily implementation of the Supportive Living Services Program (2) ensuring strong staffing and teamwork to implement high quality programming; (3) coordinating clients' services and Person-Centered Planning (4) developing program systems and policies to ensure that individualized Service Plans are complete; and (5) troubleshooting to address critical program and organizational issues.
• Actively promotes OFI's vision, mission and positive organizational culture with team and across teams.
• Promotes and models professionalism.
• Provides weekly supervision in staff meetings with SLS staff.
• Provides ongoing feedback to SLS staff on performance and coaches them to achieve performance goals.
• Completes annual performance evaluations.
• Convenes weekly team meetings to ensure strong coordination, teamwork and plan implementation.
• Supports the development of a high functioning effective team through team building, positive conflict resolution and staff development activities.
• Develops an annual training plan for staff with SLS team members.
• Identifies program needs and works with OFI leadership to ensure continuous program improvement.
• Be readily available by the phone OFI provides for any after hour emergencies.

Delivery of Supportive Living Services

• Actively engages staff in the use of person-centered planning practices to ensure high quality services and client engagement.
• Works closely with direct service staff to effectively implement each plan.
• Coordinates the development of annual Individualized Service Plans (ISP) for clients.
• Oversees the development of a strong "circle of support" (natural supports) for each client to promote community integration and support.
• Ensures regular case reviews of participants to refine individual plans and goals.
• Liaisons effectively with case managers, family members and other service providers, maintaining strong communication and partnerships.
• Collaborates with other departments and agencies to actively support client needs and proactively address concerns and issues.
• Provides crisis intervention as needed enlisting supports to stabilize client.
• Assumes on-call responsibilities as part of an agency wide team.
• Proactively addresses critical program issues.
• Establishes and oversees staff scheduling.
• Meets regularly with other SLS Managers to plan and address quality program improvements.
• Works flexible work schedule.
• Prepares reports, case summaries, correspondence and other written materials as required.
• Maintains all records in accordance with Quality Assurance standards.
• Other duties as assigned by the SLS Program Manager or Executive Director.

Required Knowledge and Skills

• Extensive knowledge and experience in effectively working with persons with intellectual and developmental disabilities and behavioral challenges.
• Ability to train and consult with paraprofessional staff to work effectively with individuals with developmental disabilities and behavioral challenges.
• Ability to develop and implement quality programs and services to meet the needs of adults with developmental disabilities and their families.
• Ability to formulate a service plan and to engage in person centered thinking and planning.
• Excellent written and verbal communication skills including the ability to make public presentations and provide in-service training and education.
• Extensive experience in the field of developmental disabilities, including proven record of successfully working with program development implementation and quality assurance.
• Strong interpersonal and collaboration skills.
• Ability to professionally represent OFI with GGRC and other partner agencies.
• Leadership experience with managing program services including developing high performing teams and providing effective supervision, consultation and feedback to staff.
• Ability to work both independently and in a team environment to meet the short and long- range goals of the agency.

Minimum Qualifications

• Extensive knowledge and experience in effectively working with persons with intellectual and developmental disabilities and behavioral challenges
• Extensive experience in the field of developmental disabilities, including proven record of successfully working with program development implementation and quality assurance
• Excellent written and verbal communication skills including the ability to make public presentations and provide in-service training and education
• Five years or more of progressively responsible experience at a non-profit agency
• Three years of experience providing staff supervision, leadership and training in a human service program setting
• Thorough knowledge and understanding of developmental disabilities, including familiarity with GGRC requirements
• Willingness to take a leadership role in program development and quality improvement efforts
• Bachelor's degree in Social Work or Counseling Psychology, Special Education, or Social Services field; Master's degree preferred
• Experience as a Skills Instructor working with adults with developmental disabilities
• Have a valid driver's license and a clean and insurable driving record
• Must have a car in working order
• Have First-Aid Basics and CPR training certification
• Required to undergo and clear criminal background check

Working Conditions

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to perform general office administrative activities: copying, filing, and using the telephone.
• Able to lift and move up to 25 pounds occasionally.

Benefits

Excellent salary, benefits including generous PTO, medical, dental, vision coverage, life insurance and Simple IRA.

NOTE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications.

To Apply